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Frequently Asked Questions
You’ve got questions, we’ve got answers.
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How does the 14-day free trial work?
There’s no risk, no obligation and no credit card required. You can cancel your account at any time by simply clicking on the “account settings” link on your dashboard.
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Is there a minimum commitment?
KISSmetrics offers a variety of plan levels to meet the needs of companies of all sizes. We’ll work with you to figure out what works best for you.
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What is an event?
An event is something important a person does on your website or app. KISSmetrics helps you track whenever someone does an event e.g. “Visited Site” or “Completed Checkout”.
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What if I go over my plan limits?
During the 14-day free trial there are no overage fees. After the 14-day trial is over you will not be charged any overage fees for the first month that you go over. After that, you will be automatically upgraded to a higher plan and you will be charged for that plan starting with the next billing cycle.